Privacy policy

Important information and who we are

This website and any associated promotional microsites are published by Cawston Press Limited, (“we”, “Cawston Press”, “us”, “our”). We are committed to protecting and respecting your privacy.

This privacy policy explains how we collect and use your personal data when you interact with us online, including through this website and any promotional microsites operated by Cawston Press. This includes any personal data you may provide when you register with us, sign up to our newsletter, purchase a product or service, and/or take part in a promotion or competition.

This website is not intended for children and we do not knowingly collect personal data relating to children.

ABOUT US

The data controller is Cawston Press Limited, and our address for correspondence is 27a Harper Rd, London SE1 6AW. If you have any questions about this privacy notice or how we handle your personal information, you can contact us by writing to the above address or via email at info@cawstonpress.com.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. 

WEBSITE

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, via our website will be processed by us.

THE INFORMATION WE COLLECT AND HOW WE USE IT

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you: where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate interests: we may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Legal obligation: we may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
  • Consent: we rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Processing activity: why we use your information?

What information is collected?

Lawful basis for processing

Where is the information collected from?

To enter into and administer our contract with you when you purchase our products, including to collect payments due to us.

Name, email address, billing and delivery address, user account details, payment details.

 

 

We process this information because it is necessary for the performance of our contract with you.

 

Directly from you via our website or when you otherwise correspond with us.

To register you as a customer and create your account if you decide to open an account.

 

Name, email address, postal address and user account details.

We process this information as it is necessary for the performance of a contract with you.

 

Directly from you via our website or when you otherwise correspond with us.

To notify you about changes to our terms or this policy.

Name, email address and user account details.

We process this information because it is necessary to comply with our legal obligations

Directly from you via our website or when you otherwise correspond with us.

To ask you to leave a review or take a survey.

Name, email address, postal address and user account details.

We process this information because it is necessary for our legitimate interests for studying how customers use our products.

 

Directly from you via our website or when you otherwise correspond with us.

To send you newsletters, marketing emails.

Name, phone number, email address, gender, age, transaction history and any information we collect about your use of our website or social media accounts.

Please see the Direct Marketing section below for further information.

We process this information only with your consent.

 

Directly from you via our website, where you otherwise contact us, or via third party social media platforms.

 

To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you.

Name, phone number, email address, gender, age, transaction history, social media account name, and any information we collect about your use of our website or social media accounts.

Please see the Direct Marketing section below for further information.

 

We process this information only with your consent

Directly from you via our website, where you otherwise contact us, or via third party social media platforms.

 

To use data analytics to improve our website, products, marketing, customer relationships and experiences.

 

 

Information about your use of our website, including:  duration, frequency and time; pages you have visited, search terms, and use of our check-out process.

Technical data, including: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

We process this information on the basis of our legitimate interest of running our business, improving our website for the benefit of you and other customers.

We rely on your consent where the data is collected via a cookie (save for strictly necessary cookies).

 

Directly from you when you visit our website.

 

To help maintain the security of our website, including troubleshooting, data analysis, testing, system maintenance, and support.

Technical data, including: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

As necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).

Directly from you when you visit our website.

 

To respond to your queries or comments via the "contact us" form on our website or when you otherwise correspond with us.

Name, email address, and any other information you supply to us when contacting with us.

For our legitimate business interest in communicating with you in accordance with your wishes and expectations, and for providing good customer service.

Directly from you via our website or when you otherwise contact us.

To administer our competitions, prize draws, or promotions which you may enter.

Name, email address, postal address.

 

 

We process this information as it is necessary for the performance of our contract with you when you enter into a competition.

Where we use your information for publicity purposes, we will do so with your consent.

We also process this information as it is necessary in order to comply with our legal obligations when running a competition, including compliance with the relevant UK advertising codes of practice in place from time to time.

Directly from you when you enter a competition, prize draw or promotion.

 

DIRECT MARKETING

We may use your information to provide you with marketing and promotional materials (as stated above). In such instances, we will use your information to deliver promotional information that you have requested, or that we think may interest you (unless you have told us that you do not wish to receive marketing communications from us).

The personalisation of advertisements displayed on social media platforms may be based on information you have provided directly to us (for example when browsing our website or purchasing our products) or based on other information attributed to you via cookies, including cookies set by third parties.

You may opt-out of receiving marketing and promotional materials from us at any time by emailing us at info@cawstonpress.com or by using the 'unsubscribe' link in the marketing or promotional email.

Please see ‘DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES’ for further information regarding the third parties we share your information with for marketing and advertising purposes.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

COOKIES

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We are committed to protecting and respecting your privacy and, subject to the below, will not pass your personal details to third parties for the purpose of direct marketing by them.

COMPETITIONS, PRIZE-DRAWS AND PROMOTIONS

We may process your personal information in connection with competitions, prize draws and promotions (as stated above) that you may enter from time to time, whether made available on this site or on specific promotion microsites that we publish from time to time. Please refer to the relevant terms and conditions of such competition, prize draw or promotion for further information.

Unless you ask us not to, we may (subject to the laws applicable in your country of residence) make your surname and county of residence available: (a) on request to anyone who sends us a self-addressed envelope within 10 weeks of the closing date of the competition; and (b) to any relevant regulator if they ask us (in the UK, this would be the Advertising Standards Authority (ASA)). We do this because it is necessary for the purpose of our legitimate interests in complying with the laws, regulatory codes and guidelines in force from time to time.

You have the right to object to our publication of your information. To do so, please contact us as soon as possible, and within a week of receiving your winner’s notification should wish you wish to object.

Where we are asked to disclose your information to a relevant regulator, and you object before we have done so, we will consider your reasons for objecting and aim to comply with your request (where possible). However, please note that we may still be required by law or regulation to disclose your information, if for example, we are required to demonstrate that a valid award took place.

Should you win a prize, we may also write to you to request your agreement to reasonable publicity and the use of your initial, surname, county of residence and any photograph provided by you as part of that publicity on our website and any of our social media accounts. We may also write to request your agreement to the creation of further materials based on competition entries which will be hosted on our website. We use your information in this way on the basis of your consent. You can withdraw your consent at any time after you’ve agreed but please bear in mind that, due to the nature of social media, once your information has been made publicly available for promotional purposes, it will be public and potentially copied or otherwise further distributed beyond our control.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

We may disclose your personal information collected and processed via our site to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, or to protect the rights, property, or safety of Cawston Press or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your personal information with the following third parties and for the following purposes:

  • e-commerce platform providers such as Shopify, payment gateway and payment service providers and suppliers of cookie-consent management solutions;
  • other third-party suppliers, including business partners and sub-contractors for business administration, support, processing, services, or IT purposes;
  • our third-party logistics and delivery providers who deliver products to you on our behalf;
  • analytics or search engines such as Google Analytics, that enable us to optimise and improve your experience of our website;
  • third-party suppliers for marketing and advertising purposes (including (but not limited to) those as set out below), and agents who (on our behalf) tailor our marketing communications and offer you products we believe you would be interested in;
  • our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters;
  • our professional advisors (including without limitation tax, legal, insurance, or other corporate advisors who provide professional services to us); and
  • HMRC or other tax bodies or agencies to comply with our legal and regulatory obligations.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. Whenever we transfer your personal data out of the UK to third parties, we ensure a similar degree of protection is afforded to it by ensuring that safeguards are in place to the extent required under the UK GDPR.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including contact details, identity details, financial and transaction data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see ‘YOUR RIGHTS’ below for further information.

WHERE WE STORE YOUR PERSONAL DATA

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

AUTOMATED DECISION MAKING

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us: in writing at 27a Harper Rd, London SE1 6AW or via email at info@cawstonpress.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes (for example, email marketing or phone calls).
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Object to any automated decision-making about you which produces legal effects or otherwise significantly affects you.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Please be aware that these rights are subject to certain conditions and exceptions as set out in UK data protection law. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us: in writing at Timsons Business Centre, Bath Road, Kettering, Northants, NN16 8NQ or via email at info@cawstonpress.com and they will explain any conditions that may apply.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us: in writing at Timsons Business Centre, Bath Road, Kettering, Northants, NN16 8NQ or via email at info@cawstonpress.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Further guidance on your rights is available from the UK’s supervisory office for data protection, the Information Commissioner’s Office (https://.ico.org.uk/).  You have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/concerns/ if you believe that your data has been processed unlawfully.

ACCESS TO INFORMATION

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

INFORMATION RELATING TO THIRD PARTIES

You should not provide any information relating to any other person, without first providing that person with a copy of this policy, informing them that they will be bound by this policy and obtaining their prior written consent to you submitting such information on their behalf.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at 27a Harper Rd, London SE1 6AW or via email at info@cawstonpress.com

Need help? Contact us info@cawstonpress.com